Brief update on my earlier complaints:
The hot tub is fixed. The pipes were full of air and it got "airlogged." That is not covered under warranty, but he convinced the guy not to charge us.
He called Directv and let them have it. They offered to send us a refurbished DVR/receiver for $20 shipping and we could install it ourselves. He got mad and they transferred him to someone else who is giving us: A brand new DVR/receiver; free installation on Saturday; and they will take our old one and install it for us upstairs in our bedroom. Even though it doesn't record properly, it still allows you to pause and rewind live TV, and let me tell you, once you're used to that, regular TV is a major inconvenience. I mean, you have to pay attention while you're watching it! What the hell!?!